Privacy Policy

PRIVACY POLICY

Privacy Policy

Last Updated: July 2026

Eco Home Repair LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding communications, including SMS messages.

Information We Collect

We may collect information you provide directly to us, including your name, phone number, email address, property address, project details, photos or descriptions of repair needs, appointment preferences, and any other information you submit through our website, forms, phone calls, emails, or text messages.

We may also collect basic website usage information such as pages visited, browser type, device information, referring pages, approximate location information, cookies, analytics data, and similar information used to understand website performance and improve our services.

How We Use Information

We use collected information to respond to inquiries, provide estimates, schedule appointments, communicate about projects, send service updates, provide customer support, improve our website, maintain records, prevent fraud or misuse, and comply with legal or business obligations.

SMS Opt-In and Text Messaging

If you provide your mobile phone number and choose to opt in to SMS communications, Eco Home Repair LLC may send text messages related to estimates, appointment scheduling, appointment reminders, project updates, and customer support. SMS consent is optional and is not required to purchase services.

Message frequency may vary depending on your inquiry, appointment, or project. Message and data rates may apply. You may reply STOP to unsubscribe at any time. You may reply HELP for assistance.

SMS Opt-In Information

SMS opt-in information, mobile phone numbers, and consent records are never sold, rented, or shared with third parties or affiliates for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share your information with trusted third-party service providers, including GoHighLevel, Twilio, email providers, CRM systems, scheduling platforms, analytics providers, and other vendors, solely as necessary to deliver SMS messages, provide customer communications, operate our business, comply with legal obligations, or protect our rights. These providers are contractually required to safeguard your information and may only use it to provide services on our behalf.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, tracking pixels, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and maintain site functionality. You can adjust your browser settings to block or delete cookies, though some website features may not work properly.

How We Share Information

We may share information with trusted third-party service providers, including GoHighLevel, Twilio, email providers, CRM systems, scheduling platforms, analytics providers, payment processors, website hosting providers, and other vendors that help us operate our business and communicate with customers.

These providers may process personal information only as necessary to perform services on our behalf and are required to protect your information.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer, merger, acquisition, or sale of assets.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, transmission, or storage system can be guaranteed completely secure.

Data Retention

We keep personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices and Rights

You may request to update, correct, or delete your personal information by contacting us. You may unsubscribe from email communications by using the unsubscribe instructions where available or contacting us directly. You may opt out of SMS messages at any time by replying STOP. For SMS help, reply HELP or contact us using the information below.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Contact Us

If you have questions about this Privacy Policy or want to update your information, contact Eco Home Repair LLC at:

Phone: (206) 710-5070

Email: estimates@ecohomerepairnw.com

Address: 14400 NE 145th St, Woodinville, WA 98072